Why I Started LIMCO Business Solutions, LLC

After 20 years in administration and customer service, I started asking myself what I wanted my future to look like. AI is taking over so much, and it's useful for plenty of things. But people still need humans for work that takes real-world experience: making judgment calls, showing empathy, and building rapport.

In my 9-to-5, the comment I heard most from customers was how happy they were that a real person answered the phone or replied to their email. Most people know AI is here to stay, but that doesn't change their desire for human connection. So I decided to offer my experience, and that human touch, to businesses and individuals who want it built into their day-to-day.

Who I Serve

My goal is simple: take the tasks you don't have time for off your plate so you can focus on running your business. I can manage your inbox and use good judgment to decide which emails need attention now and which can wait until tomorrow. I can also draft the emails that need a personal touch to build a relationship or close a sale.

I also create fun, Canva-editable digital templates for my fellow administrative professionals, as a little break from the endless spreadsheets. You'll find guides, checklists, and even office party invitations.

Experience You Can Trust

I've spent years running the day-to-day operations of a busy call center. I've monitored shared inbox queues to keep response times quick and friendly, managed schedules and workloads, handled escalations, and juggled complex projects that demanded close attention to detail. I've also built, hired, and trained a team of 11, which taught me how to communicate clearly, prioritize well, and stay calm when things get busy. Every service is delivered by me personally.

Meet Your Assistant

Hi, I'm Samantha! I bring 20 years of experience in customer service and administration, including leading and managing a team of customer service representatives.  I hold a bachelor's degree in psychology, which shapes the way I listen and communicate. I spend my days in shared inboxes, Excel, and Google Sheets, so I know how to keep things organized and moving.

Outside of work, you'll usually find me curled up with a good book, hanging out with my cats, or catching up with friends over coffee. I believe great support should feel personal, and that's what I bring to every client.